FAQ

 ✅ $9.25 flat rate Shipping Australia Wide OR

✅ FREE Shipping over $199

 

✅ PAYMENT OPTIONS;

- Afterpay

- PayPal 

- Credit Card

 ✅ Email: ellabellaswardrobe@hotmail.com

 

When will my order arrive:

Please allow between 4-6 weeks for your items to be custom made plus delivery time.

**Except during busy times such as Christmas/ Easter - during these peak times, orders will take between 5-7 weeks. Please ensure you order your items well in advance to avoid disappointment .

Ella Bella's Wardrobe take no responsibility if your order does not arrive for an event that falls within the turnaround time.

Once your order has been shipped, we will send your tracking number via email.

We take no responsibility for damage or loss of your order. 

You must consider postage time with all orders being placed. All items are shipped from Perth, Western Australia, via Australia Post.

 

*** PLEASE CHECK YOUR JUNK FOLDER ALSO AS SOMETIMES OUR EMAILS WILL GO STRAIGHT THERE ***

 

Afterpay & ZipPay

Ella Bellas Wardrobe do not offer refunds on any orders placed using either afterpay or zippay..

 

 

** $9.25  FLAT RATE SHIPPING ** FREE SHIPPING ON ORDERS OVER $199 ** 

 

Ella Bella's Wardrobe ships with-in Australia only, via Australia Post. Once your order has been made and posted, you will receive an email with your tracking number so you can follow your shipment and select to receive notifications via the Australia Post tracking website.

 

PLEASE ENSURE YOU HAVE ENTERED YOUR CORRECT POSTAL ADDRESS ON CHECKOUT.

 

Every order is posted in either a 500g, 3kg or 5kg Aus post (standard) satchel bag with a tracking number.

 

Returns Policy:

If you have received an order that you believe may be faulty, please contact us via email within 48 hours of receiving your order with details of the fault, along with your order number.  We will also require photos of the faulty item to deem it as faulty. 

Once we deem the item faulty, we require you to send the item back within 7 business days of the initial delivery date.  The items must not have been used or put on any prams to be eligible for a refund. 

Please return your items in a new post bag with tracking and ensure you attach your original receipt or invoice as proof of your purchase.  We require all items being returned for refunds or remakes to be returned to us within 7 business days. 

Once we have received your returned item, If the item looks like it has been damaged due to misuse on your part, no refund or remake will be given. 

 

Change of mind and Cancelations:

We put care and special attention into all our items to ensure you receive the best quality product. However, we are unable to refund or cancel any order due to change of mind.

As all items are handmade and some are custom choice, we are unable to refund any products due to sudden change of mind, so please choose your items carefully. 

Cot Quilt Sizing:

All cot quilts listed on our website are a standard size of 42” x 36” approx (each design will vary slightly depending on the design and layout also custom orders are made accordingly)

***********************

Product photography on each listing is for display purposes only, the sizing / print will vary..

Each order is custom made therefore the fabric placement will vary for each order (no 2 orders will be identical)

****PLEASE ENSURE YOU HAVE READ THE PRODUCT DESCRIPTIONS BEFORE MAKING YOUR PURCHASE****